ONE MAN ARMY

Shipping rates vary based on the size of your order and destination. Here’s a general breakdown:

📦 Domestic Orders:

• Small packages (e.g., parts or panels): typically under $35USD via USPS Priority

• Larger packages (e.g., full light assemblies): typically start at $75USD via FedEx Ground

🌍 International Orders:

• USPS International Priority/Express: start at $65 USD for small packages

• FedEx International: starts at $250 USD and may increase depending on destination and package size

If you have a preferred carrier or special request, feel free to contact us before placing your order.

All orders are processed on a first-come, first-served basis, based on your order number.

• After placing an order, you’ll receive a confirmation email with your order number.

• While your order is in queue, we’ll begin acquiring all the required components for your project.

• When your order reaches the top of the queue, you’ll receive a second email update with its new status.

You’re welcome to reach out for updates at any time — just include your order number in the message for faster service.

You can track the status of your order by visiting our main service page and scrolling to the bottom. There, you’ll find a live order queue showing which orders are currently being processed, completed, or in line.

Once your order ships, you’ll receive a tracking number via email.

For domestic orders, we primarily ship via USPS Priority Mail, which includes tracking and insurance.
We can also accommodate UPS or FedEx shipping upon request or at our discretion, depending on order size and location.

For international orders, we offer:

• USPS International Express (fast and cost-effective for most countries)

• FedEx International — available by request at a premium rate

If you have special shipping needs, just let us know during checkout or via email and we’ll do our best to accommodate.

Yes. We ship worldwide via USPS, UPS, or FedEx. Import taxes, duties, and other customs fees are not included and must be paid by the customer.

Our color progress bar gives you a quick visual update on your order status:

• 🔵 Blue – Your order is in queue and awaiting its turn in the build process

• 🔴 Red – Your order is currently being processed (build or customization in progress)

• 🟢 Green – Your order is complete and will be shipping soon

If you ever need more detailed updates, feel free to reach out with your order number.

If your package arrives damaged, contact us within 48 hours with photos of the packaging and product. We’ll assist with the shipping claim and offer a replacement or refund if the carrier approves the damage. Review our Warranty and Disclaimer for full details.

Typical processing times for standard orders range from 1-4 weeks, depending on the complexity of your order and queue volume. You’ll receive tracking info once your order ships.

We follow a first-come, first-served system based on your order number — but multiple factors influence when your order enters production:

🔹 Order Type

• 🛠️ DIY Parts & Kits – Typically processed quickly due to minimal setup

• 🔧 Standard Retrofit Services – Require assembly, wiring, and bench testing

• 🔬 Custom R&D Projects – Involve new design, layout, or testing and may take longer

🔹 Payment Status

• 💰 Fully Paid Retrofit Orders are prioritized over orders secured with a down payment

• 🕓 Down Payment Orders are queued, but work begins only after final payment is received

🔹 Rush Orders (Premium Priority)

Occasionally, we accept a priority rush order from a client willing to pay a premium to expedite production.
⚠️ Important: We can only accommodate one of these rush orders at a time, and it is treated as an exception — not a general option available to all customers.